1. Procedure for refund purchased tickets
1.1. Refund of tickets is carried out in accordance with the approved Rules for the provision of services people visiting theater, concert, sports and other entertainment events, as well as the Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended on 05/05/2014) "On the Protection of Consumer Rights".
1.2. In accordance with Article 31 of the Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended on 05/05/2014) "On Consumer Protection" The consumer has the right to refuse to perform the contract on the performance of work (provision of services) at any time, subject to payment of the actual costs incurred by the contractor, related to the performance of obligations under this agreement.
1.3. The procedure for refund tickets paid through the site Hermitage-Theater.com
1.3.1. When refund tickets more than 15 days before the date of the event, the viewer returns full cost of the nominal ticket price minus the expenses actually incurred by the seller.
1.3.2. When refund tickets less than 15 days before the start date of the event, 90% is refund to the viewer. ticket prices.
1.3.3. When refund tickets less than 3 days before the date of the event, the viewer can not refunded tickets for tickets, because actual costs incurred are 100% of the price, indicated on the ticket.
1.3.4. For a refund, you must write or fill out an application and send his scanned or photographed copy to the e-mail firstname.lastname@example.org with a photo or a passport attached to the application, Mon to Fri from 09:00 to 16:00.
Refunds will be made only after the scan or photo of the application and the scan or photo of the passport will be received by email mail.
1.3.5. Refund of funds for theater tickets, made on the forms of strict accountability and received by the Spectator on hand, is possible only after the provision of original tickets to the office.
1.3.6. Refunds for tickets purchased by bank transfer are only to the payer's bank card in accordance with the Regulation of the Bank of Russia of December 24, 2004 266 - P “On the Issue of Bank Cards and Transactions Made with the Use of Payment Cards.
1.4. Applications received from the Spectators are subject to consideration within ten days from the date of presentation relevant requirements, in accordance with Art. 31 of the Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended by 05.05.2014) "On Consumer Protection".
1.5. Refunds for an Electronic Ticket are made only to the person who paid. Electronic tickets in the period from 3 to 45 working days depending on the issuing bank of the card holder.
1.6. The service charge is non-refundable, since the services for booking, processing and implementation Tickets issued in full.
In case of cancellation, replacement or transfer of the event, the buyer will be reimbursed the nominal value of tickets without agency fees and shipping costs, if it was ordered by the buyer and made seller.
Ticket Return Application